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Process Management
Intake Process
Skelia deploys a structured, proven approach to take-in a new customer. On average, Skelia requires around 9-12 weeks elapsed time from the first customer contact to getting a remote team operational in one of its Service Centres working for that customer.
The customer defines, with the help of Skelia, the manpower and physical resources required to deliver the expected services. Skelia has access to a broad range of skilled people and competencies which can be deployed in one of Skelia's remote Service Centres.
Collaboration Process
Our clients have direct interaction and contact with the Skelia team members allocated to providing their services. English is the default language.
Our clients or client team leaders are involved in the following ways:
- Specification of required skills and qualifications
- Interviews with candidates, prior to allocation to client team
- On-site training of client team at client’s premises stimulated
- Direct operational interaction between client and the Skelia team members
- Video conferencing facilities possible
Contractual Relationship
Our customers have a contractual relationship with Skelia sarl, headquartered in Luxembourg. Skelia deploys back-to-back contractual agreements with its Service Centre(s) in the involved remote locations. As such, our customers get comfort and are security by using the Luxembourg jurisdiction and law.